featureTIAA modernizes the customer journey with AIThe financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points.By Paula RooneyMay 10, 20246 minsCIO 100Digital TransformationArtificial Intelligence feature Essential skills and traits of chief AI officersBy David WeldonMay 09, 20249 minsArtificial IntelligenceIT Leadershipfeature Ways IT leaders can meet the EU AI Act head onBy Andrada FiscuteanMay 08, 20246 minsCIOMilitaryRegulation feature10 IT skills where expertise pays the mostBy Sarah K. White May 10, 20248 minsSalariesIT JobsIT Skills interviewStrong CIO-CISO relations fuel success at AllyBy Dan Roberts May 09, 20249 minsCIOCSO and CISOIT Leadership case studyHow being cloud smart fosters growth at SaabBy Karin Lindström May 09, 20245 minsCIOAerospace and Defense IndustryCloud Architecture featureNew US CIO appointments, May 2024By Martha Heller May 08, 20249 minsCIOCareersIT Leadership featureCDOs’ biggest problem? Getting colleagues to understand their roleBy Grant Gross May 07, 20247 minsChief Data OfficerData GovernanceBusiness IT Alignment feature7 IT leadership hacks that deliver resultsBy Paul Heltzel May 06, 202410 minsIT StrategyStaff ManagementIT Leadership CIO Leadership Live videoCIO Leadership Live with Sri Adusumilli, Chief Information Officer, TruckPro LLCJoin Sri Adusumilli, CIO at TruckPro LLC, as he discusses transforming business, leading and building teams, and building business and technology strategy. May 09, 2024 13 minsCIO Leadership Live 2024 State of the CIO Report, with Rachael Ferranti, VP Corporate Marketing, Foundry Apr 23, 2024 44 minsCIO Leadership Live Eaton CIO Katrina Redmond on optimizing AI and digital services Apr 04, 2024 62 minsCIO Leadership Live Gilbane CIO Karen Higgins-Carter on genAI pilots in construction Mar 21, 2024 60 minsCIO Leadership Live See all videos Recent news & fresh readsnewsBoomi burnishes API management capabilitiesThe launch version of the framework comes with four agents — Boomi Answers, Boomi DesignGen, Boomi DataDetective, and Boomi Scribe.By John Leyden May 10, 2024 4 minsAPIsPaaSfeatureWhat is ERP? Enterprise resource planning systems explainedEnterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Here’s what to know about these critical IT systems.By CIO staff and bart_perkins May 10, 2024 12 minsERP SystemsEnterprise ApplicationsnewsColorado AI legislation further complicates compliance equationSenate Bill 24-205, which takes aim at company use of AI in making ‘consequential decisions,’ passed the state’s assembly, leaving gray area on how to comply.By Evan Schuman May 10, 2024 6 minsRegulationComplianceArtificial IntelligencenewsUK government’s Pensions Dashboards Programme delayedSkills shortages, inadequate governance, and rising costs stymie the PDP, but the National Audit Office says it believes progress is being made. By John Dunn May 09, 2024 4 minsGovernment ITGovernmentIT SkillsopinionRaj Polanki’s five steps by which CIOs can lead holisticallyThe US Division CIO of Wacker Chemie says tech chiefs should think beyond run, grow, and transform, and consider how they are uniquely positioned to promote social values across the business and beyond. By Michael Bertha and Duke Dyksterhouse May 09, 2024 10 minsCIODiversity and InclusionIT LeadershipnewsSAP, IBM Consulting partner to offer genAI-based servicesThe partnership will see both companies offer generative AI-based services to enterprises via RISE with SAP offering.By Anirban Ghoshal May 09, 2024 3 minsGenerative AIIBMSAPopinionWhere’s the ROAI?The Return on Investment for AI is in the use casesBy Chris Selland May 08, 2024 4 minsROI and MetricsArtificial IntelligenceopinionInnovative data integration in 2024: Pioneering the future of data integrationThis article discusses the latest advancements in the data integration industry and how organisations can successfully integrate these technologies into their existing data strategy.By Yash Mehta May 08, 2024 8 minsData IntegrationnewsAre You the Type of Player Who Makes IT Happen?By Elizabeth Cutler May 08, 2024 1 minEventsArtificial IntelligenceIT LeadershipfeatureThe extent Automic’s group CIO goes to reconcile dataCathy O'Sullivan, CIO editor-in-chief for APAC, recently sat with Marcelo Dantas, group CIO at Automic Group, to discuss completing one of the largest-ever registry services transitions in Australia, keeping pace with technology, and why cybersecurity should be treated as a top priority for CIOs. By CIO staff May 08, 2024 9 minsCIOCloud NativeData QualityfeatureExpion Health revamps its RFP process with AIThe healthcare cost management firm built a customized AI tool to streamline an error-prone process for gaining new customers. Now, it’s considering selling the project for external use.By Grant Gross May 08, 2024 6 minsCIO 100Healthcare IndustryDigital TransformationnewsRed Hat seeks to shrink IT skills gap with Lightspeed gen AIBuilding on the success of Ansible Lightspeed, Red Hat will extend generative AI capabilities across its platforms, including Red Hat OpenShift and Red Hat Enterprise Linux.By Thor Olavsrud May 07, 2024 5 minsRed HatGenerative AIIT Skills Show more Show less Explore a topic Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers View all topics All topics Close Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Diversity and Inclusion Digital Transformation Emerging Technology Innovation IT Strategy Project Management Popular topicsGenerative AI brandpostSponsored by Adobe5 use cases for how Generative AI can supercharge document productivity across the enterprise May 08, 2024 6 minsGenerative AI interviewSAP forecasts clarity in the cloudBy Martin Bayer May 07, 2024 5 minsSAPGenerative AICloud Architecture featureUPS delivers customer wins with generative AIBy Paula Rooney May 03, 2024 7 minsCIO 100Generative AIDigital Transformation View topic IT Leadership brandpostSponsored by BroadcomHow to govern with people-centric planningBy Laureen Knudsen, Chief Transformation Officer, AOD, Broadcom May 06, 2024 3 minsDigital TransformationIT Leadership featureCoaching your IT team for change: 9 tipsBy Christina Wood May 02, 2024 12 minsStaff ManagementChange ManagementIT Leadership case studySiemens Mobility scales RPA by empowering employeesBy Thor Olavsrud May 02, 2024 7 minsCFOCIOTransportation and Logistics Industry View topic Digital Transformation brandpostSponsored by Rocket SoftwareHow to successfully integrate data in a hybrid environmentBy Phil Buckellew May 09, 2024 4 minsDigital Transformation brandpostSponsored by Rocket SoftwareRethinking DevOps and automation with a layered approachBy Phil Buckellew May 09, 2024 4 minsDigital Transformation brandpostSponsored by Rocket Software6 lessons to learn from the 60-year history of the modern mainframeBy Phil Buckellew May 09, 2024 4 minsDigital Transformation View topic Analytics newsGenAI demand helps AWS accelerate revenue growthBy Anirban Ghoshal Feb 02, 2024 3 minsAmazon Web ServicesGenerative AIAnalytics brandpostSponsored by VerizonThe use cases for private wireless networks are many and increasingBy Ken Phillips Jan 18, 2024 4 minsPrivate 5GAnalytics brandpostSponsored by DellIs PC-as-a-Service part of your hybrid work strategy?By Jefferson Raley Jul 18, 2023 5 minsAnalytics View topic Diversity and Inclusion featureBlack CIOs on the path to IT leadershipBy Sarah K. White Apr 11, 2024 12 minsDiversity and InclusionIT Leadership newsWomen in tech increasingly dissatisfied, job search rates surgeBy Sascha Brodsky Mar 26, 2024 3 minsSalariesDiversity and InclusionCareers featureWomen IT leaders take center stageBy Mary Pratt Mar 25, 2024 13 minsWomen in ITDiversity and InclusionCareers View topic All Events08/Nov in-person event FutureIT New York – AI, Data and Tech Leadership: Finding business value from emerging tech innovationsNov 08, 2023New York, NY Digital TransformationArtificial IntelligenceIT Management 07/Dec virtual summit CSO's Future of Cybersecurity SummitDec 07, 2023Virtual CSO and CISOCyberattacksSecurity 15/Nov-16/Nov awards CIO’s Future of Digital Innovation Summit & Awards Canada in partnership with IDCNov 15, 2023Toronto, Ontario Digital TransformationInnovationIT Leadership View all events CIO Spotlight featureState of the CIO, 2024: Change makers in the business spotlightCIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.By Beth StackpoleApr 15, 202416 mins CIOBusiness IT AlignmentIT Strategy Read the Article DEMO videoPropelix lets companies easily build their own generative AI chatbotsDigital car insurance and auto loan broker Jerry was growing faster than its support team could handle, with customer wait times becoming longer and call center agents overwhelmed with messages and calls. The company decided to build a proprietary generative AI chatbot to help optimize customer service, as well as improve the quality and speed of requests. Based on this success, the company created Propelix to help companies in regulated industries develop and deploy generative AI solutions. In this episode, Propelix President John Spottiswood (he’s also the COO of Jerry) demonstrates key features of the platform to help improve accurate responses and escalation procedures. The platform also lets companies choose from multiple large language models (LLMs) and versions, as well as the ability to test chatbots and compare results from different LLMs to improve accuracy. Find out more at https://propelix.ai/ Apr 16, 2024 15 minsGenerative AIArtificial Intelligence Northern Light boosts market intelligence search through generative AI Mar 26, 2024 9 minsGenerative AIArtificial Intelligence Blink empowers frontline workers with mobile intranet access Mar 12, 2024 10 minsGenerative AIArtificial Intelligence Omilia deploys conversational AI to improve customer interactions Feb 27, 2024 8 minsGenerative AIArtificial Intelligence See all videosPodcasts podcastsSponsored by KyndrylEnterprise of the FutureHow does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way. 3 episodesRemote Work Ep. 03 Episode 3: Enabling smart manufacturing with real-time insights Sep 11, 202332 mins Edge ComputingInternet of ThingsSupply Chain Ep. 02 Episode 2: Mastering modern applications for a modern enterprise Jun 28, 202326 mins Application Life Cycle Management See all podcasts Show me morePopularArticlesPodcastsVideos brandpost Sponsored by Rocket Software Fueling modernization in the marketplace By Phil Buckellew May 09, 20244 mins Digital Transformation brandpost Sponsored by DataStax Disrupting the enterprise: How AI is redefining people, process, and productivity By Chet Kapoor, CEO, DataStax, and Prasad Setty, DataStax advisor and Stanford Graduate School of Business lecturer May 09, 20248 mins Machine LearningArtificial Intelligence brandpost Sponsored by Huawei Innovating Services for a Digital, Intelligent Future By Huawei May 08, 20246 mins Mobile World CongressDigital TransformationArtificial Intelligence podcast CIO Leadership Live with Sri Adusumilli, Chief Information Officer, TruckPro LLC May 09, 202413 mins CIO Leadership Live podcast CIO Leadership Live NZ with Tim Partington, Director Digital & Technology, Skills Consulting Group May 08, 202424 mins CIO Leadership Live podcast CIO Leadership Live UK with Charlene Hunter, MBE, CEO & Founder, Coding Black Females May 07, 202419 mins CIO Leadership Live video A Fundamental Question: Open or Closed Source? 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